Basic Purpose:

To support the Lending Vendor Management Team by participating in the development and follow-up analysis of policy and process updates. To provide end-user support for manuals and Navy Federal Systems. Develops alternate course of action based on precedent or policy.

Major Responsibilities:

  • Ensure project deliverables are met in accordance with customers' expectations, timelines & budget constraints
  • Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
  • Conduct research and preparation of reference material
  • Ensure effective management of projects from inception through implementation
  • Identify, communicate, and resolve technical, tactical, and operational project issues and risks
  • Maintain documentation library to ensure currency of processes
  • Provide training to end user in the use of electronic manuals and reference material
  • Review proposed policy and procedure changes for technical adequacy, completeness, and compliance to regulations
  • Administer and develop eNet content
  • Conduct and/or facilitate user acceptance testing to include developing and executing test cases, communication with project teams, validating and documenting results
  • Ensure clear, concise, and effective communication of material
  • Interact with various sub-teams to determine user requirements and specifications
  • Organize policy and procedures according to set standards
  • Recommend strategy for communications
  • Serve on teams and task groups for projects/initiatives within the business unit &/or across the organization
  • Write online reference material, instructions, and communications
  • Perform other duties as assigned

Qualifications and Education Requirements:

  • Bachelor's degree in Communication Studies or the equivalent combination of training, education, and experience
  • Ability to work independently and in a team environment style and standards
  • Experience in managing multiple priorities independently and/or in a team environment to achieve goals
  • Experience in researching, compiling, and documenting data, business processes, and workflow
  • Experience in working and participating in cross-functional, multi-dimensional teams and projects
  • Working knowledge of PC and web/internet-based technologies e.g. HTML, Excel, PowerPoint, Microsoft Office Suite, trends/issues, management, editing/authoring tools and development
  • Basic database and presentation software skills
  • Basic skill capturing and translating processes and requirements into easily understood terms
  • Basic skill exercising initiative and using good judgment to make sound decisions
  • Basic verbal and written communication skills
  • Effective organizational, planning and time management skills
  • Effective skill following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices and regulations

Desired Qualifications and Education Requirements:

  • Working knowledge of Navy Federal products, services, programs, policies, and procedures
  • Experience in technical writing and development of standard operating procedures
  • Experience in maintaining SharePoint content
  • Experience and/or involvement in dealing with outsourced relationships
  • Experience in translating foreign material and conveying it in a way that is easily comprehendible for the end-user
  • Experience in training teams and managing large-scale change