Location: VIenna, VA-1 day week onsite required
Responsibilities:
- Implement and coordinate knowledge management activities/processes to include content analysis, document management, data capture, portals, and customer reporting
- create, curate and distribute on-demand content through multiple online channels, including, internal platforms, learning management systems.
- create, edit, and organize technical and organizational information and turn it into compelling and useful content for internal audiences.
- Design and create training content for training and webinar use
- Partner with subject matter experts and collaborators to provide input for training content (product teams, support teams, etc.)
- Write technical documents and training collateral to support training projects
- Continuously look for opportunities to streamline, automate and improve current training documentation and processes
- Research, analyze, and document engineering and processing information (e.g. drawings, design reports, equipment, and test specifications.
- Gathers technical information, prepare written text, and coordinates layout and manual organization
- Integrate information from functions throughout the organization to facilitate access, sharing and disseminating information with team members, internal business partners, and stakeholders
- Research, gather, and synthesize data; present conclusion and recommendations to management and/or team members
- Monitor solutions’ key performance indicators and other key measures to ensure ongoing benefits are realized Monitor solutions’ key performance indicators and other key measures to ensure ongoing benefits are realized
- Leverage data and insights from customers and team members to inform content development, developing new content as needed based on feedback
Qualifications:
- 5+ years’ experience writing technical internal process documentation and other forms of technical content, including capturing step-by-step instructions and using visuals to create a story
- Experience with authoring tools (I.e. Articulate) is required
- Previous experience working directly with clients/end users
- Microsoft Office and Visio
- Must demonstrate superior writing, editing and communication skills, with a keen eye for detail.
- Significant experience researching, compiling, and documenting data, business processes, and workflow
- Extensive experience with content management
- Significant experience in developing technical documentation
- Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals
- Expert skill capturing and translating technical processes and requirements into easily understood terms
- Advanced skill communicating complex technical concepts to non-technical audiences
- Advanced skill identifying and analyzing technical requirements and recommending solutions
- Advanced research, analytical, and problem-solving skills
- Expert verbal and written communication skills
- Advanced skill working with all levels of management, supervisors, stakeholders, and vendors
- Experience creating/editing presentations using software or other types of material/media
- Advanced organizational, planning, and time management skills
- Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes