**Night Shift - Four 10-hour shifts
Basic Purpose
Provide onsite technical support for Navy Federal’s data center and equipment to ensure continuous availability. Perform troubleshooting, escalations, and resolve incidents and problems when detected. Interface with various support teams and vendors to ensure appropriate resolution during system outages or periods of reduced performance. Able to innovate and make decisions on his/her own, but also know how to take direction when it is given, paying attention to all details involved.
Responsibilities
- Network installation & maintenance (rack & stack, cabling, parts replacement, etc.) - Basic/Routine
- Server installation & maintenance (rack & stack, HDD, memory, CPU, RAID batteries, NICs, etc.) - Basic/Routine
- Data Center staging, deployment, and logistics/asset management support - Basic/Routine
- Site builds & refreshes, while meeting current quality standards- Basic/Routine
- Data Center hardware break/fix/move/add/change; component replacement, hardware troubleshooting- Basic/Routine
- Extensive enterprise cable installation experience as well as industry cabling standards-Basic/Routine
- Ability to provide adequate fiber and copper cable testing with minimal supervision-Basic/Routine
- Ability to terminate Cat 6 cabling- Basic/Routine
- Create/update/maintain rack elevations within a DCIM application (Nlyte) -Participates in
- Maintain inventory control and documentation on systems and components to ensure updates occur according to schedule and procedure -Participates in
- Troubleshoot and escalate incidents and problems- Basic/Routine
- Interface with other ISD areas and/or vendors to resolve outages or periods of reduced performance, in accordance with established criteria- Basic/Routine
- Provide status reports on active or resolved issues -Participates in
- Maintain, configure, and perform preventative maintenance to various network and data center equipment to ensure efficient operations- Basic/Routine
- Experience with out-of-band management/KVM system (DSVIEW) - Basic/Routine
- Experience with power distribution units (PDUs), load management - Basic/Routine
- Familiar with NEMA and IEC power connectors- Basic/Routine
- Familiar with Data Center containment solutions- Basic/Routine
- Work with others to update and document procedures -Participates in
- Write, and maintain, detailed site reference documentation -Participates in
- Cognizant of Data Center Safety Standards - Basic/Routine
- Lift equipment weighing 50 lbs. - Basic/Routine
- Perform other tasks or duties as assigned or based on need- Basic/Routine
Qualifications – knowledge, skills, and abilities
Intermediate Data Center / IT Operations experience
Software & Hardware tools utilized to perform day to day Data Center functions
Knowledge of LAN/WAN topologies, protocols, and standards
Must exhibit excellent communication and grammatical skills
Demonstrated analytical and problem solving skills
Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
Ability to work independently and as part of a team
Ability to work under pressure (urgent problems, deadlines, changing priorities)
Familiar with network cabling (types, distance limitations, testing, connectors, handling)
Familiar with electrical & optical transceivers (SFP+, QSFP+, GLCT, DAC, CFP2, DWDM)
Familiar with server hardware and components
Familiar with electrical standards, connector types, power budget calculations, AC vs. DC, single phase vs. three phase, etc.
Familiar with data center design in relation to heat dissipation and airflow
Meticulous and obsessive about organized cabling
Detail-oriented and organized
Desired
- Bachelor’s degree in Information Technology or the equivalent combination of training, education, and experience
- Experience and technical training in WAN/LAN communications including experience installing, basic configuring and maintaining Cisco routers and switches
- Experience in presenting technical solutions and/or recommendations
- Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
- Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
- Advanced skill in diagnosing and troubleshooting issues
- Advanced research, analytical, and problem-solving skills
- Knowledge of Navy Federal operations