Working Conditions

The position is designated as “ Essential Personnel” which may require personnel to be called to work on a flexible schedule due to business needs and/or in the event of an emergency, reduced site operations or training

This is a rotating schedule position that requires working every other weekend

Hours: 6:00 am – 6:00 pm or 6:00 pm – 6:00 am (12-hour rotation, weekends and holidays)


  • Proactively monitor ATM enterprise for performance and availability.
  • Monitor ATM incidents and alerts using various monitoring tools to ensure optimum systems performance
  • Detect, isolate, diagnose, record, escalate and resolve ATM operational issues, incidents and outages as quickly as possible
  • Create, document and update incident tickets, record faults, actions for resolution and uptimes
  • Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures
  • Dispatch services for ATM component failures and outages; monitor until resolution

Qualifications – All required unless otherwise noted

  • 1-2 years of ATM and/or network monitoring experience
  • Ability to respond quickly and accurately in high-pressure situations
  • Ability to effectively manage tasks and job duties with shifting priorities
  • Ability to document and apply policies, standards, and procedures
  • Experience in problem resolution including determining root cause, scope and scale of issues
  • Exposure to validating system availability and performance
  • Working knowledge of enterprise systems, terminal knowledge and IT terminology
  • Research, analytical, and problem-solving skills
  • Effective skill exercising initiative and using good judgment to make sound decisions
  • Effective skill supporting a global 24/7/365, member/customer-focused services operation
  • Effective verbal and written communication skills
  • Working knowledge of ATM and/or enterprise system monitoring tools