Job Description:
- Evaluate commercial IT software product(s) and recommend solutions for IT assets.
- Evaluate historical IT Asset Management (ITAM) data to determine best archive solution.
- Conduct meetings and workshops to gather requirements for ITAM implementation.
- Document workflow design, configurations and customizations.
- Work with developers on migration plan to ensure mini disruption to operations to align with ITIL best practices.
- Assist with data analysis and data cleansing.
- Develop test cases, execute test plans, log defects for UAT.
- Prepare training materials and job aids.
- Coordinate and conduct UAT and training sessions.
- Track and report UAT and training progress to project manager.
Basic Qualifications:
- Experience in accessing software and organizational requirements to propose recommendations.
- Experience in requirement gathering and converting general business terminology into specification document.
- Ability to facilitate meetings, workshops, and interviews with stakeholders in the project.
- Good understanding of IT Asset management and ITIL processes for best practices
- Experience with IT asset management workflow design and ability to prepare process flow diagrams, job aids and documentation.
- Experience in software quality assurance, including testing methodologies, test case creation, and defect tracking.
- Good understanding of relational database and data driven software design.
- Experience in data analysis and report creation.
- Knowledge of BMC Remedy, IBM Maximo and IT Asset Management is preferable