Greetings!
Our client is the world's largest credit union with over 10 million members, over $149 billion in assets, and over 23,000 employees.
Our client Navy Federal Credit Union is seeking an Employee Experience Strategist (HR)-Hybrid in Winchester, VA/Pensacola FL. You seem to have a rock-solid profile and your overall background seems to be a great match for the position.
Please review the below information for clarity on the position description.
Description:
To assist in setting division level strategy and serve as a key stakeholder in employee-focused programs, projects, and initiatives that align with the enterprise's employee-powered focus. Works in tandem with executive leadership to translate, blend, and align enterprise-level strategy and culture; offer strategic, workforce-driven solutions. Plan, develop, and implement processes, trainings, initiatives, and manage employee-focused feedback channels. Works independently with governance from senior management and executive leadership.
Serves as a subject matter expert in employee engagement.
Job Responsibilities:
- Assist with influencing and setting strategy enabling employee experience by providing insightrich recommendations based on team member experience and industry trends
- Assist with managing employee experience programs with iterative and continuous improvements that shape the future workforce and bolsters commitment to listening and responding to employee concerns
- Participate in the development of change management strategies, tools, training materials and resources to help leaders successfully implement and drive results that support effectiveness and the overall employee experience
- Support presentations to executive leadership messages that reinforce programs, initiatives, culture, morale boosters, and reporting on employee satisfaction using the latest data
- Analyze and share insights on leadership performance trends from sources such as but not limited to annual Enterprise Engagement Survey, Leader 180 Program, Engagement Champion Program, and branch-level surveys to senior leaders
- Leverage data and industry insights to recommend improvements to processes impacting the employee experience
- Support the determination of leadership development opportunities and collaborate with business partners to support employee engagement and retention activities
- Assist with driving employee engagement by identifying opportunities to collect employee feedback, glean insights, share key themes with senior leadership, and partner on a variety of initiatives
- Support enterprise-level recognition platforms, advance and maintain scalable, recognition programs/opportunities
- Regularly participate in reporting key data, program activities, and achievement metrics to senior leadership.
- Assist with training and supporting leaders on engagement, retention, onboarding/off boarding (employee lifecycle)
- Participate in employee experience planning and knowledge sessions with managers and supervisors
- Nurture a forward-looking, optimistic, internal culture and winning vision to keep employees connected to culture and current strategic goals
- Perform other duties as assigned.
Job Qualifications:
- Innovative thinker, proactive mindset and enthusiastic
- Excellent communication and organizational skills
- Proven track record in leading and managing change
- Ability to effectively define, communicate and promote cultural change
- A genuine and heartfelt passion for people and their experience of work
- Ability to address sensitive information and difficult situations with tact, discretion, and confidentiality
- Demonstrated ability to leverage data/metrics to measure program effectiveness and identify areas of opportunity
- Experience and skill with digital collaboration tools and Microsoft Office Suite and SharePoint
- Demonstrated ability to work with people at all levels from hands-on operational workforces to senior stakeholders
- Experience leading or delivering employee engagement activities that feature a strong element of employee voice
- Advanced skill analyzing statistics and reports to determine business performance and trends
- Extensive experience researching, compiling, and documenting data, business processes, and workflows
- Experience in market/consumer research, project management, and analysis of strategic planning initiatives
- Significant experience in managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact
- Significant experience in managing multiple priorities independently and/or in a team environment.
- Advanced skill presenting findings, conclusions, alternatives, and information clearly and concisely
- Knowledge of project lifecycles and management methodologies
- Working knowledge of policies, procedures, instructions, automated systems software and NCUA policies, instructions and regulations
- Knowledge of functions, philosophy, operations and organizational objective
- Bachelor’s degree or equivalent work experience