Description:
*Contractor can work full remote.*
*This position includes a weekend and evenings rotation to manage changes during IT maintenance windows.*
IT Change Management ensures that standardized methods and procedures are used during the planning, approval, and implementation of IT changes, in order to control risk, minimize service disruption, and provide quality service to employees and customers.
Responsibilities:
- Evaluate change requests for IT software and infrastructure production changes and make recommendations (approve/deny/modify) based upon conformity to policy, assessed risk, readiness, and completion of change data.
- Ensure complete and accurate documentation of change requests including testing results, implementation plans, and back-out plans.
- Ensure scheduled service windows, outages, and service level agreements adhered to; provide oversight and escalation during production change windows.