Atlassian Administrator GPO/HQ/Remote
We are looking for a talented and detail-oriented Jira/Confluence administrator/specialist to join our team. You will be responsible for carrying out a variety of duties including designing, researching, prototyping, building new and supporting existing products. Strong candidates will have a desire to drive change. The chosen administrator/specialist will collaborate with business stakeholders and team engineers and analysts on various projects, using in-depth knowledge of the latest development standards and existing engineering methodologies to lead the way. In addition to being a good communicator, all candidates should be creative thinkers with excellent problem-solving skills with a focus on simplicity and scalability as foundational perspectives.
Responsibilities include but not limited to
- Configuring, maintaining, administering, and enhancing JIRA Core, JIRA Software, JIRA Service Desk, Confluence, other key components and add-ons
- Create and maintain custom workflows, fields, screen schemes, dashboards, metrics, reports, permission schemes and notification schemes to meet business needs
- Triages and resolve administrative requests and enhancements
- Supports business strategy by supporting and enabling tooling and process integration
- Help guide and maintain the organization of data in Confluence
- Analyze, review, and document current functionality to determine potential areas of improvement.
- Analyze requests for new Atlassian product functionality, implement new features, triage incoming support requests and handle or route appropriately
- Provide support and training as needed to Atlassian stakeholders
- Work with CSOC teams to Build/Optimize/Streamline new and existing processes with technical solutions
Skills and Requirements we are looking for:
- Ability to work independently with minimal guidance
- Exceptional understanding managing all aspects of Jira and Confluence
- Experience with website development, using current industry standard languages and techniques common to Atlassian (such as HTML, CSS, Javascript, AJAX, and jQuery)
- Practical scripting skills, e.g. Powershell, Python , Bash, Groovy script
- Ability to develop custom scripts for use with Atlassian Add-ons
- Identify, test and provide recommendations for using new plugins to meet project requirements
- Integrate Atlassian products into other solutions (directly or indirectly).
- Create, test, and deploy integrations between assigned applications
- Implementing 3rd party add-ons
- Excellent verbal and written communication skills. Excellent documentation skills and procedural development capabilities are a core requirement.
- Provide, informal training, and support for JIRA and Confluence, as needed
- Collaborates with stakeholders to gather requirements for new projects and enhancements
- Ability Perform basic Linux and Windows Server administration tasks as assigned and in service to assigned applications such as the Atlassian product suite (Jira, Confluence, etc.).
- Understanding of Agile principles (Scrum/Kanban).