Basic Purpose:

To compile, research, analyze, and document data, requirements, workflow/processes, and functionality for Real Estate Lending (REL). To develop and evaluate information and prepare recommendations. To partner with REL Technology leadership in the creation, management, and maintenance of product boards and product backlogs. Work is performed under general direction.


  • Clearly presents status and issues in variety of oral and written formats and leads product meetings.
  • Authors wide variety of user stories/features/product backlog items; provides critical feedback to other stories/features/backlog items.
  • Liaises between the assigned REL Technology team and other business systems areas, including REL/Mortgage production business units when necessary.
  • Conducts requirements analysis and validation for Mortgage processes, ensuring requirements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards.
  • Solves business problems by defining systems solutions via interviewing stakeholders, identifying, and evaluating alternatives, and presenting findings.
  • Manages medium-large projects/product lines either solo or as part of a team of Analysts.
  • Recognizes and proactively raises issues or risks along with well-considered solutions.
  • Elicits and documents functional and non-functional requirements using variety of techniques, including interviews, document analysis, storyboards, use cases, scenarios, and diagramming.
  • Represents requirements using alternative views, such as epics/features/stories/product backlog items, models, diagrams, prototypes, or scenarios, to facilitate communication to the project / product team.
  • Tracks and manages requirements status and changes throughout project / product lifecycle via board/backlog management and maintenance.
  • Creates and communicates artifacts translating business needs into executable requirements.
  • Continually seeks opportunities to improve and increase level of industry/domain-specific knowledge by remaining current with emerging products and technical updates.
  • Presents project, product, or other material at various meetings.
  • Performs other duties as assigned.

Qualifications and Education Requirements:

  • Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field, or the equivalent combination of training, education, and experience.
  • Manage multiple priorities independently and/or in a team environment to achieve goals via effective organizational, planning, and time management skills
  • Possesses/maintains solid skills with data querying, reporting, and analysis, comfortable recommending solutions to problems
  • Possesses/maintains solid verbal and written communication skills
  • Possesses/maintains significant experience with Microsoft Office suite, including Excel, Word, PowerPoint, and Visio; artifacts and deliverables are polished and professional
  • Proficient understanding/ knowledge and work experience with Azure DevOps Boards
  • Demonstrates and applies knowledge in Information Technology solution creation and delivery to assigned project/product.
  • Proficient Product Management work experience
  • Experienced in applying Agile principles and Agile Methodology
  • Experienced in monitoring and maintain multiple Azure DevOps boards/projects
  • Demonstrates competence in planning, organization, and multi-tasking.

Desired Qualifications and Education Requirements:

  • Certifications in MS Azure Cloud Fundamentals, Scaled Agile Framework (SAFe), Certified Scrum Master (CSM)
  • Knowledge of Navy Federal’s functions, philosophy, operations, and organizational objectives
  • Navy Federal Service Now knowledge
  • Knowledge of Navy Federal products, services, programs, policies, and procedures