We are seeking one technician for a rotating night shift 1800-0600.

Night shift (6pm-6am)

Located in the Vienna HQ location – must be able to be onsite at least 4x or more per month.

The shifts rotate:

Week 1: Sunday, Wednesday, Thursday

Week 2: Monday, Tuesday, Friday, Saturday

Basic Purpose:

Provide 24x7 technical support and monitor Navy Federal’s enterprise systems and networks to ensure continuous availability. Ensure the stability and integrity of network services by troubleshooting, escalating, and resolving incidents and problems when detected. Interface with vendors and ensure appropriate resolution during system outages or periods of reduced performance.


Identify trends and monitor network performance and availability

Utilize multiple monitoring applications to ensure optimal system performance – like Logic Monitor, Moogsoft and SolarWinds

Respond to alerts and alarms, identifies and corrects problems

Create and work on tickets in a service management application and monitor ticket queues

Troubleshoot and escalate incidents and problems

Interface with other ISD areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria

Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service.

Work with others to update and document technical procedures

Maintain, configure, and perform preventative maintenance to various network equipment – switches, routers, firewalls

Perform other related duties as assigned

May be assigned to other tasks based on need

Qualifications – knowledge, skills, and abilities:

Basic knowledge of enterprise system, network knowledge and terminology

Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: T1, T3, Metro Ethernet, Frame Relay, TCP/IP, SDLC, RS232, BGP

Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions

Experience that demonstrates dependability, productivity, and accuracy

Demonstrated analytical and problem solving skills

Effective verbal and written communication skills

Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets

Ability to work independently and as part of a team

Ability to work under pressure (urgent problems, deadlines, changing priorities)


Bachelor’s degree in Information Technology or the equivalent combination of training, education, and experience

CCNA or CCNP certifications

In-depth experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switches

Experience in presenting technical solutions and/or recommendations

Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues

Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems

Advanced skill in diagnosing and troubleshooting issues

Advanced research, analytical, and problem solving skills

Knowledge of Navy Federal operations