• Implement and coordinate knowledge management activities/processes to include content analysis,
document management, data capture, portals, and customer reporting
• create, curate and distribute on-demand content through multiple online channels, including, internal platforms, learning management systems.
• create, edit, and organize technical and organizational information and turn it into compelling and useful content for internal audiences.
• Design and create training content for training and webinar use
• Partner with subject matter experts and collaborators to provide input for training content (product teams, support teams, etc.)
• Write technical documents and training collateral to support training projects
• Continuously look for opportunities to streamline, automate and improve current training documentation and processes
• Research, analyze, and document engineering and processing information (e.g. drawings, design reports,
equipment, and test specifications.
• Gathers technical information, prepare written text, and coordinates layout and manual organization
• Integrate information from functions throughout the organization to facilitate access, sharing and
disseminating information with team members, internal business partners, and stakeholders
• Research, gather, and synthesize data; present conclusion and recommendations to management and/or
team members
• Monitor solutions’ key performance indicators and other key measures to ensure ongoing benefits are
realized Monitor solutions’ key performance indicators and other key measures to ensure ongoing
benefits are realized
• Leverage data and insights from customers and team members to inform content development, developing new content as needed based on feedback


• 5+ years experience writing technical internal process documentation and other forms of technical content, including capturing step-by-step instructions and using visuals to create a story
• Experience with authoring tools (I.e. Articulate) is required
• Previous experience working directly with clients/end users
• Microsoft Office and Visio
• Must demonstrate superior writing, editing and communication skills, with a keen eye for detail.
• Significant experience researching, compiling, and documenting data, business processes, and workflow
• Extensive experience with content management
• Significant experience in developing technical documentation
• Extensive experience managing multiple priorities independently and/or in a team environment to
achieve goals
• Expert skill capturing and translating technical processes and requirements into easily understood terms
• Advanced skill communicating complex technical concepts to non-technical audiences
• Advanced skill identifying and analyzing technical requirements and recommending solutions
• Advanced research, analytical, and problem-solving skills
• Expert verbal and written communication skills
• Advanced skill working with all levels of management, supervisors, stakeholders, and vendors
• Experience creating/editing presentations using software or other types of material/media
• Advanced organizational, planning, and time management skills
Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes